Support
Contact support
Stuck on an order, a trade or your account? Send us an email and a person from the CS2Sell team will help you sort it out.
Email us
Write to us in English or Chinese, ideally from the address on your CS2Sell account, and a person will reply.
[email protected]What to include
The more we know up front, the less back-and-forth it takes. Please include:
- Your Steam ID or profile link, or the email on your CS2Sell account
- The order, listing or trade ID your question is about
- Screenshots of what you see, such as an error message or the Steam trade offer
- A short description: what you were doing, what you expected and what happened instead
When you'll hear back
A person reads every ticket and email, and we answer them in the order they arrive; busy periods can take longer. Please keep each problem to one ticket or one email thread. Sending the same question to several places won't get you an answer sooner, and replying in the same thread keeps the whole story together.
Find an answer yourself
Many questions already have an answer on the site:
- Help centerBuying, selling, floats, your wallet and account safety
- Returns PolicyTrade reversals, refunds and disputes
- Provably fairHow reward case rolls work, and how to check an opening
- Responsible tradingTrading within your means, taking a break and suspending your account
- Terms of ServiceThe rules for buying, selling and trading on CS2Sell