Returns + Reversal Policy

All sales final, with one carve-out

CS2 skins are digital items delivered by Steam trade offer, so sales are final under EU consumer-rights law's digital-content exception.

Reversal protection

The exception: if the seller (or the bot's previous owner) reverses the underlying Steam trade within Steam's 7-day window, your purchase is automatically refunded in full from escrow, the item is reclaimed, and the reverser's trust score is penalized.

Disputes

Email [email protected] within 7 days of delivery for any other dispute, or open one from the trade page for P2P trades.