At CS2Sell, we value your feedback and take all complaints seriously. This policy outlines how we handle complaints to ensure a fair and timely resolution for all our users.
If you encounter any issues with our services, please contact our support team at [email protected]. Provide detailed information about your complaint, including your account details and any relevant transaction information.
Upon receiving your complaint, we will acknowledge it within 24 hours. Our support team will investigate the issue thoroughly, reviewing all relevant information and transaction records.
We aim to resolve most complaints within 5 business days. For more complex issues, we may require additional time. In such cases, we'll keep you updated on the progress of your complaint.
We value our users and strive to provide excellent customer service. Our support team is dedicated to addressing user concerns promptly and efficiently. We are always open to feedback and continuously work to improve our platform based on user suggestions.
Depending on the nature of the complaint, resolutions may include refunds, account adjustments, or policy changes. We strive to find fair solutions that align with our terms of service and user protection policies.
If you're unsatisfied with the resolution, you can appeal the decision by replying to the resolution email within 7 days. A senior member of our team will review your appeal and provide a final decision.
We use the feedback from complaints to improve our services and prevent similar issues in the future. Your input helps us enhance the CS2Sell experience for all users.